What materials are the mugs made of?

We made our mugs using high-quality ceramic material.

Can I customize a mug with my own design or message?

We do not offer custom printing services for our mugs.

How do I care for my mug?

To care for your mug, we recommend hand-washing with a mild detergent. Do not put the mugs with gold detailing in the microwave or dishwasher.

How are the mugs packaged for shipping?

Our mugs are packaged in a sturdy box with foam to prevent any damage during transport.

What is your return policy for mugs?

We accept returns for mugs damaged upon arrival or if there is a printing error. Please, don't hesitate to contact our customer service within 30 days of receiving your order.

What is the lead time for mug orders?

Lead time for mug orders varies depending on the order's quantity and the design's complexity. On average, it takes about one business day.

How can I track my mug order?

After your order ships, we will send you a shipping confirmation email with a tracking number. You can track your order using this number on our website.

Do you offer international shipping for mugs?

We offer domestic shipping to the following counties: the USA, Canada, the United Kingdom, and the European Union.

How long does it take for my mug to arrive?

Depending on your location, it typically takes 3-5 business days for your mug to arrive. Please note that these times may be longer for international orders.

Can I order mugs in bulk for a special event or as corporate gifts?

Yes, we offer bulk order discounts for mugs, don't hesitate to contact us for more information.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@gifffted.com